Privacy Policy

South Star Inclusion Services Ltd

Last updated: October 2026

1. Who we are

South Star Inclusion Services Ltd provides SEND consultancy, inclusion support, guidance and resources for schools, educational settings, parents and carers.

We are responsible for handling the personal information we collect through our website and in connection with our services.

For questions about this Privacy Policy or how we use your personal information, please contact us at:

Email: hello@southstarinclusionservices.co.uk

Company name: South Star Inclusion Services Ltd

Registered in: England and Wales

2. What information we collect

We may collect the following types of personal information:

Contact information: names, email addresses and telephone numbers.
Enquiry information: messages, questions and details about the support you are seeking.
Family and educational information: information you choose to provide about a child's educational needs, SEND support or circumstances.
Sensitive information: where necessary for our services, information about a child's health, diagnoses, disabilities or additional needs.

Please do not include detailed medical information, educational reports or other sensitive documents in general website enquiries unless we have agreed an appropriate and secure way to receive them.

3. How we use your information

We may use personal information to:

Respond to enquiries from families, schools and professionals.
Discuss and arrange our services.
Provide agreed consultancy, guidance and support.
Maintain appropriate business and service records.
Meet legal and regulatory obligations.
Improve our services and communications.

We will only collect and use information that is relevant and necessary for the purpose for which it is needed.

4. Our lawful basis for processing

Under UK data protection law, we must have a lawful basis for collecting and using personal information.

Depending on the circumstances, this may include taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, or pursuing legitimate interests where these do not override your rights.

Where we wish to send direct marketing communications, we will comply with applicable data protection and electronic marketing requirements.

Information about a child's health, disability or SEND needs may constitute special category personal data. We will only process such information where an appropriate lawful basis and an additional condition under UK data protection law apply.

Before publishing this policy, we will confirm and document the specific lawful bases and additional conditions applicable to our services.

5. How we store and protect information

We take appropriate steps to protect personal information against unauthorised access, loss, misuse or disclosure.

We intend to use appropriate electronic systems to manage business records and, where necessary, service-related documents.

Access to sensitive information will be restricted to authorised people who need it for legitimate purposes.

We will establish suitable secure storage arrangements before accepting detailed SEND reports or other sensitive documents electronically.

6. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, taking account of our legal obligations and legitimate business needs.

We will establish appropriate retention periods for enquiries, client records and sensitive information and securely delete or dispose of information when it is no longer needed.

7. When we share information

We do not routinely share children's SEND information with other professionals as part of our current planned services.

We may use service providers to operate our website, process enquiries or support our business. These providers may process personal information on our behalf, subject to appropriate arrangements.

We may also disclose information where required by law or where necessary to protect someone's vital interests.

We will not sell your personal information.

8. Marketing communications

We may introduce newsletters or updates about our services and resources in the future.

We will comply with applicable requirements for direct marketing and provide appropriate opportunities to opt out. Submitting a general enquiry will not automatically subscribe you to marketing emails.

9. Cookies and website technologies

Our website is hosted using Squarespace. The website may use essential cookies and other technologies required for its operation.

We do not currently intend to use Google Analytics, Meta Pixel or similar optional advertising and analytics tracking tools.

We will review our cookie settings and provide any additional information or consent options required by applicable law.

10. Your data protection rights

Under UK data protection law, you may have the right to:

Request access to your personal information.
Ask us to correct inaccurate or incomplete information.
Request deletion of your information in certain circumstances.
Object to or request restrictions on certain processing.
Request the transfer of information where the right applies.
Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, contact us at hello@southstarinclusionservices.co.uk.

11. Children's information

We recognise the importance of protecting children's privacy.

Parents and carers should only provide information they are authorised to share. We will handle information about children's needs with particular care and use it only for appropriate and lawful purposes.

We will take steps to ensure that any collection or use of children's personal information is necessary, proportionate and supported by the required legal basis and safeguards.

12. International processing

Our services are intended for people in the United Kingdom. Some website or technology providers may process information in other countries.

Before using systems to store personal information, we will review the relevant providers' privacy terms and any applicable requirements for international transfers.

13. Changes to this policy

We may update this Privacy Policy when our services, systems or legal obligations change. The latest version will be published on this page with its updated date.

14. Contact and complaints

For questions about this policy or how we handle personal information, contact: